Datapaq Answers Your Frequently Asked Questions

FAQ's:
If you're looking for advice or have a specific question regarding your Datapaq equipment, look no further. Datapaq's frequently asked questions are dedicated to help processors get the most from their production lines. We hope you find this informative and useful in optimizing your processes.

Q. How often should I profile the oven?
A. We recommend frequent profiling as this can help eliminate many cure problems. Most people profile more when setting up a process. Once a baseline is established ... Read_more

Q. Is it possible to share profiles with customers and co-workers?
A. Yes, sharing has never been easier. Simply send them your Datapaq Paqfile and they can view it for FREE ... Read more

Q. Why can I not get the logger to communicate on Com1?
A. It may be as simple as a battery problem. Check your logger to make sure the red LED light flashes 5 times. ... Read more

Q. Is loaner equipment available while my system is being serviced?
A. Loaner data loggers are available for customers who have a current Service Agreement with us. If you are interested in obtaining a Service Agreement ... Read more

If you have any specific questions you would like personally answered, please contact us at 978-988-9000 or email oven@datapaq.com.

Question:
How often should I profile the oven?

Answer:
We recommend frequent profiling as this can help eliminate many cure problems. Most people profile more when setting up a process. Once a baseline is established, Datapaq customers profile between once a day and once per week, with some profiling as frequently as every shift. If the profile is well within the specification limits, then the frequency of profiling can be reduced. The more frequently you profile your oven, the more opportunities you have to use SPC analysis.
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Question:
Is it possible to share profiles with customers and co-workers?

Answer:
Yes, sharing has never been easier. Simply send them your Datapaq Paqfile and they can view it for FREE with our Paqfile Viewer. The Paqfile Viewer is available for download on our website.
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Question:
Why can I not get the logger to communicate on Com1?

Answer:
It may be as simple as a battery problem. Check your logger to make sure the red LED light flashes 5 times. If not, your battery may be flat and need to be charged or replaced.

Another common reason usually occurs when other equipment (such as a PDA) is also set to communicate through com1. Closing any software that is running and blocking the port should resolve the problem.
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Question:
Is loaner equipment available while my system is being serviced?

Answer:
Loaner data loggers are available for customers who have a current Service Agreement with us. If you are interested in obtaining a Service Agreement or would like to know if you have a current agreement on file, please contact us at 978-988-9000.
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